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Thriving organizations will be more concerned with becoming raving fans of their customers than they are trying to convince customers to become raving fans of the organization
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Failing Forward - Turning Mistakes Into Stepping Stones for Success Office/Business Essentials Rounded cornersThe truth is that all roads to achievement lead through the land of failure. Every person you admire has walked this road: the Wright brothers, Arnold Palmer, Truett Cathy, Amelia Earhart, Hank Aaron, George Bernard Shaw and Mother Teresa have all experienced failure and learned how to turn it into a stepping stone for success. Leadership expert Peter Drucker says, "The better a man is, the more mistakes he will make, for the more new things he will
